For customer support, Freshdesk is a reliable customer service software. However, nothing is perfect neither Freshdesk. Freshdesk itself is a strong Zendesk alternatives but having some remarkable features, there are plenty of Freshdesk alternatives and competitors in the market now.
Analyzing over 40+ different help desk software here, we bring out ten best alternatives to Freshdesk for you. We will talk about individual alternatives, their features, most importantly, the pricing.
Let’s enjoy then,
ThriveDesk
ThriveDesk is a simple, affordable help desk software for WordPress. It is the best solution for Bootstrap-based SAAS startup, WordPress theme or plugin business, and eCommerce business. You can easily track conversations and improve responsiveness with easy-to-use, built-in functionalities like shared inbox, CRM, Live chat, Reporting, Knowledge base, Email Signature Generator, and a lot more integration.
The team can collaborate and provide support efficiently with canned replies, auto drafting, collision detection, tagging, and much more. Being new in the market this is the true Zendesk alternative you can count on so far.
Features of ThriveDesk
- Shared Inbox
- Customer relationship management (CRM)
- Live Chat & Chat Bot
- Knowledge Base
- Email with unlimited addresses
- Email Signatures
- Contact form
- Ticket file attachment size
- Customizable chat form
- Offline messaging
- Ticket file attachment size
- Incoming email authentication
- Automated replies from the knowledgebase
- Proactive messaging
- Conversations reporting
- Help Desk Integration
- and many more…
ThriveDesk Pricing
Basic: $15 per month up to 2 user
Standard: $39 per month up to 5 user
Plus: $99 per month up to 10 user
Gorgias
Gorgias is an eCommerce helpdesk ticketing system that turns your customer service into a profit center. With incredible customer support experience and improving team performance Gorgias can centralize all your support tickets in one place. Along with the chat campaign, the best part of Gorgias is its tight integration with eCommerce platforms, including Shopify, Magento, SAP commerce storefront and BigCommerce.
Features of Gorgias
- Centralize all your support tickets in one place
- Automate repetitive tasks to spend more time where it counts
- Support omnichannel communication like email, live chat, and phone
- See full live chat and message history with a specific customer
- Chat in real-time with customers currently in your store
- Respond in one click using pre-made templates
- See which pages customers are on with purchase history
- Trigger live chat and popup form on the checkout page
- Perform actions like rewarding loyalty points without leaving the chat
Gorgias Pricing
Basic: $50 per month if billed annually
Pto: $250 per month if billed annually
Advanced: $625 per month if billed annually
Enterprise: Custom solution
Zendesk
Zendesk is a customer service solution that offers a customizable front-end portal, live chat features, and integration with applications like Salesforce and Google Analytics, and customer self-service features. The best part of Zendesk is that there is a centralized system for answering customer requests also, customers can go through existing tickets to find answers from queries and can also raise their own tickets in the portal.
Features of Zendesk
- Flexible ticket management with automated workflow
- Multi-channel support: email, web, phone, chat, social media
- Mobile support with native iPhone, iPad, and Android apps
- Robust reporting and advanced analytics
- Customer facing web interface that you can easily brand
- AI-powered chatbot that directs customers to self-service options
- Customer support report cards to track team/agent performance
- Knowledge base portal and community forums included
- Over 100 out-of-the-box integrations with 3rd party apps
- Open API enabling seamless integration into your business
- Strong security and compliance measures such as TLS encryption, HTTPS
Zendesk Pricing
Essential: $5 per agent, per month
Team: $19 per agent, per month
Professional: $49 per agent, per month
Elite: $199 per agent, per month
Enterprise: $99 per month
Help Scout
Help Scout is a smaller customer service software solution used by many freelancers and small businesses and is widely considered to be the best Freshdesk competitors of the time. Help Scout is a wonderful asset for small to large teams. By doing away with automated emails and ticket numbers, Help scout provides the most robust notification systems to date. Also, It doesn’t use a conventional UI, and so the tool is straightforward to use and super fast at the same time.
Features of Help Scout
- Outstanding support, no matter plan
- Integrated knowledge base
- Deliver instant answers with Beacon
- Looks like a normal email
- Easy to use, no training manual required
- Optimized for search
- Send better replies in less time
- Collaborate with teammates
- Keep customers in the flow with Messages
- Live chat software but more helpful
- 40+ integrations with 3rd party apps
Pricing of Help Scout
Standard: $20 per User per Month
Plus: $35 per User per Month
Company: On contact
Groove
Groove is another excellent Freshdesk alternatives with a simple design and ease of use. The process of collecting customer inquiries, providing support as needed, and converting support tickets into amazing customer experiences of Groove is impressive. The most exciting feature of Groove is its integration with an email like Gmail and Outlook. Besides, Groove also allows users to create a support widget that can be displayed on their website.
Features of Groove
- Email Integration
- Customer DataBase
- Self Service Portal
- Live chat system
- Alerts/Escalation
- Knowledge Base Management
- Multi-Channel Communication
- Third Party Integration
- Response Automation
- Attachments/Screencasts
- Ticket Collaboration
- Automated Routing
- Customizable Branding
- Tickets and Tagging
- Service Level Agreement (SLA) Management
Pricing of of Groove
Starter: $9 per User per Month
Plus: $19 per User per Month
Pro: $29 per User per Month
Company: On contact
Front
Front is an excellent email platform that brings all of your business communications in one place. One of the most significant benefits for Front is assigning internal dialog around external communication. These will keep your team synchronized behind the scenes. You can also automatically assign messages to the team members and even localize other chat content in a single intuitive user interface.
Features of Front
- Unified inbox
- Auto reminders
- Auto responders
- Multi-channel management
- Real-time Analytics
- Social Media Integration
- Real-time notifications
- Collaborative workspace
- Activity audit and tracking
- Email tracking and Search
- Rules-based workflow
- Native iOS, Android Apps
- Custom Integrations
Pricing of of Front
Starter: $9 per user per month
Plus: $24 per user per month
Prime: $49 per user per month
Enterprise: $79 per user per month
HelpCrunch
HelpCrunch is another best alternative to Freshdesk including live chat for mobile apps and web, ticketing, marketing automation, and email marketing, and many more related things. In a single tool, HelpCrunch gives you multiple communication channels with email marketing and popup functionalities, and many more. The chat widget of HelpCrunch is also 100% customizable, and even after signing up, you can create knowledge base articles.
Features of HelpCrunch
- Live Chat with Email Automation
- Help Desk and Ticketing
- Real-Time Messaging
- Customer Engagement
- Customer Conversion
- Personalized Email Marketing Campaigns
- Multi-Channel Customer Communication
- Unlimited Conversations, Contacts, and Leads
- Free Chat and Email Support
- Customer Onboarding Campaign
- Triggered Auto Messages
- Customer Data and Actions Tracking
- Default and Custom Filters
- Precise Targeting
- Selective Feedback Collection
- Promo Campaigns
- Time-Limited Offers
- Mailbox Forwarding
Pricing of of HelpCrunch
Standard: $15 a month per team member billed monthly
Premium: $25 a month per team member billed monthly
Enterprise: Custom plan
Kayako
Kayako is the oldest alternative to Freshdesk and one of the prior Zendesk and Freshdesk competitors from the very beginning. However, with limited functionality, it’s an all-in-one tool. Customers will enjoy collaboration features like private notes, collision prevention, assignment rules, and real-time visitor monitoring. Also, integrate the live chat with your website and mobile apps through mobile SDKs.
Features of Kayako
- Unified conversations across multiple channels
- Real-time messaging for your help center and website
- Real-time visitor monitoring
- Beautiful Help Center so customers can help themselves
- Advanced ticket workflows and automations
- Custom fields to collect all the information you need
- Rich customer and organization profiles
- Set SLAs to keep on top of your customer conversations
- Define business hours for accurate performance tracking
- Automatic escalations ensure nothing gets forgotten
- Native mobile apps for iOS and Android
- Simple Insights into your team’s performance
- Advanced Insights – coming soon
- Multilingual customer support and localizations
- Manage and offer unique experiences for multiple brands
- Full control over the look-and-feel of your Help Center
- Zapier integration to connect with over 500 business apps
- Simple webhook integration to push customer data into Kayako
- Slack integration
Pricing of of Kayako
Inbox: $15 per agent per month
Growth: $30 per agent per month
Scale: $60 per agent per month
Intercom
In terms of support-oriented solutions Intercom is a flexible Freshdesk alternative focused on enabling organizations to build authentic relationships with their clients. From custom live chat, account-based marketing, targeted product tours, advanced email marketing functionality, no other tool comes even close to the level of innovation that Intercom offers. Apart from this, features like live chat, help desk, and knowledge base also make it so great.
Features of Intercom
- A/B testing
- Audience segmentation
- Behavior triggered messages
- Conversation search
- Customer user profiles
- Email campaign creation
- In-app message/email composer
- Inbound email address
- Real-time performance monitoring
- Personalized reply templates
- User event tracking
Pricing of Intercom
Start: $39 per month. Free trial available
Grow: $99 per month. Free trial available
Accelerate: $499 per month
Scale: $999 per month
HappyFox
HappyFox is a multi-channel helpdesk solution that is very similar to LiveAgent. It provides information to the clients via email, live chat, social media, and even by phone. With incredibly helpful and knowledgeable support, HappyFox allows organizations to easily update their knowledge base and other customer-facing content. Also, the self-service portal provides information regarding the content of every customer’s inquiries.
Features of HappyFox
- Live Chat Integration
- Group Contacts
- Intuitive user interface
- In-depth reporting
- Over 35 languages supported
- Convert emails into tickets
- Smart rules for automation
- Social media integration with Facebook
- Supports voice, email, chat, social media, and mobile channels
- Works on iOS, Android, and Windows mobile devices
Pricing HappyFox
Mighty: $29 per month
Fantastic: $49 per month
Enterprise: $69 per month
Enterprise Plus: $89 per month
Unlimited Agents: $1499 per month
Zoho Desk
Zoho Desk is an AI-based context-aware tool to increase agent productivity and a great Freshdesk alternative to consider. For the managing capabilities, Zoho Desk dedicated asset management system is the best. You can easily customize the layout, design, and color of the tool to match your brand and connect it to popular third-party platforms like JIRA and Slack. With ticketing service, live chat, and multi-channel customer support.
Features of Zoho Desk
- Accounts and Contacts
- Alerts and Notifications
- CRM integration
- Contracts and SLA
- Customizable reports
- Customization
- Scheduled reports
- Self service portal
- Service escalations
- Social Media Support
- Third Party Integration
- Ticket assignment and management
Pricing of Zoho Desk
Free: 3 Free Agents
Standard: $12 per month billed annually
Professional: $20 per month billed annually
Enterprise: $35 per month billed annually
Crisp
Crisp is a strong Freshdesk alternatives and an all-in-one multi-channel help desk software available in the market. All over 100 000 businesses use Crisp at crisp.chat now. With Live Assist, users can grant agents temporary control to resolve issues directly and see what visitors are typing in real-time. It’s included an automation system that is powered by the ticketing system just like Zendesk does.
Features of Crisp
- Alerts / Escalation
- Automated Routing
- Customizable Branding
- Document Storage
- Email Integration
- IT Asset Management
- Interaction Tracking
- Knowledge Base Management
- Multi-Channel Communication
- Network Monitoring
- Real-time Chat
- Self Service Portal
- Service Level Agreement (SLA) Management
- Ticket Management
- REST API and Frontend API
- Mobile SDK
Pricing of Crisp
Basic: Free
Pro: $25 per month per website
Ultimate: $95 per month per website
Hiver
Hiver is the world’s first helpdesk built for Google workspace. It fits intuitively within Gmail’s native UI, and that makes it extremely easy to use. Hiver helps you track, assign and manage customer emails arriving in your shared inboxes like support@ and help@. It also helps team members collaborate on customer queries, in a seamless manner. Teams can make use of functionalities such as Email Notes to have contextual discussions around customer queries – without having to send more internal emails. The best part about Hiver is that it helps teams deliver fast and empathetic customer service right from the comfort of Gmail – a tool most are already familiar with.
Features of Hiver
- Email delegation
- Email tags
- Email notes
- Collision alerts
- Email templates
- Automations
- Analytics
- SLA management
- Customer satisfaction surveys
- Integrations with Slack and Zapier
Pricing
- Lite: $12 per user per month
- Growth: $24 per user per month
- Pro: $37 per user per month
- Elite: $57 per user per month
Hiver also offers a free 14-day trial
ProProfs Help Desk
ProProfs Help Desk is an easy-to-use Freshdesk alternative that can be used to manage customer conversations via email, live chat, web forms, help center, and other channels. No matter if your customer service team works from the office or remotely, they can access the tool anytime, anywhere. Agents can search, prioritize, track, escalate, and resolve support tickets right from a shared dashboard. If you wish to encourage self-service and bring your support volume under control, you can create an extensive knowledge base or help center. Moreover, you can share automated feedback surveys with customers to allow them to instantly rate their support interaction.
ProProfs Help Desk Features
- Assign tickets and different roles such as Admin, Manager, and Staff to agents
- Break down parent tickets into a group of child tickets
- Use chatbots to assist customers with their basic issues
- Collaborate better using internal notes or comments
- Use ticket history to view all tickets raised by customers in the past
- Provide more details about a particular ticket using custom fields
- Share CSAT, NPS surveys with customers
ProProfs Help Desk Pricing
Free: Forever free plan with limited features
Essentials: $10/agent/month
Premium: $15/agent/month
Wrapping Up
This was the list, guys. Here, we are trying to cover almost every popular Freshdesk alternative, as well as top Freshdesk competitors. Each of this Helpdesk software is well trusted, useful, and proved themselves worth using by millions of companies.
Which one did you use or decide to use after reading this article? Let me know in the comment sections below. Also, share your user experiences after using them too. Till then, enjoy the article.
