10 Best Freshdesk Alternatives for Customer Support In 2020

For customer support, Freshdesk is a reliable customer service software. However, nothing is perfect neither Freshdesk. Freshdesk itself a strong Zendesk alternatives but having some remarkable features, there are plenty of Freshdesk alternatives and competitors in the market now. 

Analyzing over 40+ different help desk software here, we bring out ten best alternatives to Freshdesk for you. We will talk about individual alternatives, their features, most importantly, the pricing.

Let’s enjoy then,

Read also: 10 Best Zendesk Alternatives Customer Service Software In 2020


10 Best Freshdesk Alternatives for Customer Support In 2020 1

Zendesk is a customer service solution that offers a customizable front-end portal, live chat features, and integration with applications like Salesforce and Google Analytics,  and customer self-service features. The best part of Zendesk is that there is a centralized system for answering customer requests also, customers can go through existing tickets to find answers from queries and can also raise their own tickets in the portal.

Features of Zendesk

  • Flexible ticket management with automated workflow
  • Multi-channel support: email, web, phone, chat, social media
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • AI-powered chatbot that directs customers to self-service options
  • Customer support report cards to track team/agent performance
  • Knowledge base portal and community forums included
  • Over 100 out-of-the-box integrations with 3rd party apps
  • Open API enabling seamless integration into your business
  • Strong security and compliance measures such as TLS encryption, HTTPS

Zendesk Pricing

Essential: $5 per agent, per month
Team: $19 per agent, per month
Professional: $49 per agent, per month
Elite: $199 per agent, per month
Enterprise: $99 per month

Help Scout

10 Best Freshdesk Alternatives for Customer Support In 2020 2

Help Scout is a smaller customer service software solution used by many freelancers and small businesses and is widely considered to be the best Freshdesk competitors of the time. Help Scout is a wonderful asset for small to large teams. By doing away with automated emails and ticket numbers, Help scout provides the most robust notification systems to date. Also, It doesn’t use a conventional UI, and so the tool is straightforward to use and super fast at the same time.

Features of Help Scout

  • Outstanding support, no matter plan
  • Integrated knowledge base
  • Deliver instant answers with Beacon
  • Looks like a normal email
  • Easy to use, no training manual required
  • Optimized for search
  • Send better replies in less time
  • Collaborate with teammates
  • Keep customers in the flow with Messages
  • Live chat software but more helpful
  • 40+ integrations with 3rd party apps

Pricing of Help Scout

Standard: $20 per User per Month
Plus: $35 per User per Month
Company: On contact


10 Best Freshdesk Alternatives for Customer Support In 2020 3

Groove is another excellent Freshdesk alternatives with simple design and ease of use. The process of collecting customer inquiries, providing support as needed, and converting support tickets into amazing customer experiences of Groove is impressive. The most exciting feature of Groove is its integration with an email like Gmail and Outlook. Besides, Groove also allows users to create a support widget that can be displayed on their website. 

Features of Groove

  • Email Integration
  • Customer DataBase
  • Self Service Portal
  • Live chat system
  • Alerts/Escalation
  • Knowledge Base Management
  • Multi-Channel Communication
  • Third Party Integration
  • Response Automation
  • Attachments/Screencasts
  • Ticket Collaboration
  • Automated Routing
  • Customizable Branding
  • Tickets and Tagging
  • Service Level Agreement (SLA) Management

Pricing of of Groove

Starter: $9 per User per Month
Plus: $19 per User per Month
Pro: $29 per User per Month
Company: On contact


10 Best Freshdesk Alternatives for Customer Support In 2020 4

Front is a excellent email platform that brings all of your business communications in one place. One of the most significant benefits for Front is assigning internal dialog around external communication. These will keep your team synchronized behind the scenes. You can also automatically assign messages to the team members and even localize other chat content in a single intuitive user interface. 

Features of Front

  • Unified inbox
  • Auto reminders
  • Auto responders
  • Multi-channel management
  • Real-time Analytics
  • Social Media Integration
  • Real-time notifications
  • Collaborative workspace
  • Activity audit and tracking
  • Email tracking and Search
  • Rules-based workflow
  • Native iOS, Android Apps
  • Custom Integrations

Pricing of of Front

Starter: $9 per user per month
Plus: $24 per user per month
Prime: $49 per user per month
Enterprise: $79 per user per month


10 Best Freshdesk Alternatives for Customer Support In 2020 5

HelpCrunch is another best alternative to Freshdesk including live chat for mobile apps and web, ticketing, marketing automation, and email marketing, and many more related things. In a single tool, HelpCrunch gives you multiple communication channels with email marketing and popup functionalities and many more. The chat widget of HelpCrunch is also 100% customizable, and even after signing up, you can create knowledge base articles. 

Features of HelpCrunch

  • Live Chat with Email Automation
  • Help Desk and Ticketing
  • Real-Time Messaging
  • Customer Engagement
  • Customer Conversion
  • Personalized Email Marketing Campaigns
  • Multi-Channel Customer Communication
  • Unlimited Conversations, Contacts, and Leads
  • Free Chat and Email Support
  • Customer Onboarding Campaign
  • Triggered Auto Messages
  • Customer Data and Actions Tracking
  • Default and Custom Filters
  • Precise Targeting
  • Selective Feedback Collection
  • Promo Campaigns
  • Time-Limited Offers
  • Mailbox Forwarding

Pricing of of HelpCrunch

Standard: $15 a month per team member billed monthly
Premium: $25 a month per team member billed monthly
Enterprise: Custom plan


10 Best Freshdesk Alternatives for Customer Support In 2020 6

Kayako is the oldest alternative to Freshdesk and one of the prior Zendesk and Freshdesk competitors from the very beginning. However, with limited functionality it’s an all-in-one tool. Customers will enjoy collaboration features like private notes, collision prevention, assignment rules, and real-time visitor monitoring. Also, integrate the live chat with your website and mobile apps through mobile SDKs.

Features of Kayako

  • Unified conversations across multiple channels
  • Real-time messaging for your help center and website
  • Real-time visitor monitoring
  • Beautiful Help Center so customers can help themselves
  • Advanced ticket workflows and automations
  • Custom fields to collect all the information you need
  • Rich customer and organization profiles
  • Set SLAs to keep on top of your customer conversations
  • Define business hours for accurate performance tracking
  • Automatic escalations ensure nothing gets forgotten
  • Native mobile apps for iOS and Android
  • Simple Insights into your team’s performance
  • Advanced Insights – coming soon
  • Multilingual customer support and localizations
  • Manage and offer unique experiences for multiple brands
  • Full control over the look-and-feel of your Help Center
  • Zapier integration to connect with over 500 business apps
  • Simple webhook integration to push customer data into Kayako
  • Slack integration

Pricing of of Kayako

Inbox: $15 per agent per month
Growth: $30 per agent per month
Scale: $60 per agent per month


10 Best Freshdesk Alternatives for Customer Support In 2020 7

In terms of support-oriented solutions Intercom is a flexible Freshdesk alternative focused on enabling organizations to build authentic relationships with their clients. From custom live chat, account-based marketing, targeted product tours, advanced email marketing functionality, no other tool comes even close to the level of innovation that Intercom offers. Apart from this, features like live chat, help desk, and knowledge base also make it so great. 

Features of Intercom

  • A/B testing
  • Audience segmentation
  • Behavior triggered messages
  • Conversation search
  • Customer user profiles
  • Email campaign creation
  • In-app message/email composer
  • Inbound email address
  • Real-time performance monitoring
  • Personalized reply templates
  • User event tracking

Pricing of Intercom

Start: $39 per month. Free trial available
Grow: $99 per month. Free trial available
Accelerate: $499 per month
Scale: $999 per month


10 Best Freshdesk Alternatives for Customer Support In 2020 8

HappyFox is a multi-channel helpdesk solution that is very similar to LiveAgent. It provides information to the clients via email, live chat, social media, and even by phone. With incredibly helpful and knowledgeable support, HappyFox allows organizations to easily update their knowledge base and other customer-facing content. Also, the self-service portal provides information regarding the content of every customer’s inquiries.

Features of HappyFox

  • Live Chat Integration
  • Group Contacts
  • Intuitive user interface
  • In-depth reporting
  • Over 35 languages supported
  • Convert emails into tickets
  • Smart rules for automation
  • Social media integration with Facebook
  • Supports voice, email, chat, social media, and mobile channels
  • Works on iOS, Android, and Windows mobile devices

Pricing HappyFox

Mighty: $29 per month
Fantastic: $49 per month
Enterprise: $69 per month
Enterprise Plus: $89 per month
Unlimited Agents: $1499 per month

Zoho Desk

10 Best Freshdesk Alternatives for Customer Support In 2020 9

Zoho Desk is an AI-based context-aware tool to increase agent productivity and a great Freshdesk alternative to consider. For the managing capabilities, Zoho Desk dedicated asset management system is the best. You can easily customize the layout, design, and color of the tool to match your brand and connect it to popular third-party platforms like JIRA and Slack. With ticketing service, live chat, and multi-channel customer support

Features of Zoho Desk

  • Accounts and Contacts
  • Alerts and Notifications
  • CRM integration
  • Contracts and SLA
  • Customizable reports
  • Customization
  • Scheduled reports
  • Self service portal
  • Service escalations
  • Social Media Support
  • Third Party Integration
  • Ticket assignment and management

Pricing of Zoho Desk

Free: 3 Free Agents
Standard: $12 per month billed annually
Professional: $20 per month billed annually
Enterprise: $35 per month billed annually


10 Best Freshdesk Alternatives for Customer Support In 2020 10

Crisp is a strong Freshdesk alternatives and an all-in-one multi-channel help desk software available in the market. All over 100 000 businesses use Crisp at crisp.chat now. With Live Assist, users can grant agents temporary control to resolve issues directly and see what visitors are typing in real-time. It’s included automation system powered the ticketing system just like Zendesk does.

Features of Crisp

  • Alerts / Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email Integration
  • IT Asset Management
  • Interaction Tracking
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket Management
  • REST API and Frontend API
  • Mobile SDK

Pricing of Crisp

Basic: Free
Pro: $25 per month per website
Ultimate: $95 per month per website

Wrapping Up

This was the list, guys. Here, we are trying to cover almost every popular Freshdesk alternative, as well as top Freshdesk competitors. Each of this Helpdesk software is well trusted, useful, and proved themselves worth using by millions of companies.

Which one did you use or decide to use after reading this article? Let me know in the comment sections below. Also, share your user experiences after using them too. Till then, enjoy the article.

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Shifat Jaman
Shifat Jaman
Shifat is Themesgrove's Technical Writer Who is Specializes in Content Writing and Sales Pages.

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