Did you know that WordPress powers over 40% of all websites on the internet? With so many websites using WordPress as their content management system, it’s no surprise that there’s a plethora of knowledge base plugins available for this platform.
In fact, a recent search on the WordPress plugin repository returned over 600+ results for “knowledge base” plugins alone! With so many options, it can be challenging to determine which plugin is the best fit for your needs.
With the best knowledge base plugin, you can quickly and easily create a comprehensive resource center for your visitors and customers. You can also use it to provide quick answers to common questions or queries from customers, helping them find what they need without having to contact customer service.
To help you navigate the crowded landscape of WordPress knowledge base plugins, we’ve conducted extensive research to identify the top 9 plugins currently available.
In this article, we’ll take an in-depth look at each of these plugins, exploring what sets them apart and how they can help you create a robust knowledge base for your website.
So, sit back, relax, and get ready to discover the most popular and highly-rated knowledge base plugins for WordPress.
#9 Best WordPress Knowledge Base Plugins
Here’s a quick comparison of the ten best knowledge base plugins that we’ll be looking at – keep reading for the full details!
We’ve got a quick comparison of these plugins that you might find helpful! And don’t worry, We’ve got all the juicy details lined up for you to check out. So, keep reading to find out which knowledge base plugins made it to the top ten and what makes them stand out from the rest.
| Plugin | Free Version | Starting Price for Pro |
| Heroic Knowledge Base | ❌ | $149 per year |
| BetterDocs | ✅ | $55 per year |
| ThriveDesk | ✅ | $72 per year |
| Echo Knowledge Base | ✅ | $46 per year |
| weDocs | ✅ | Free |
| BasePress | ✅ | $59 per year |
| Very Simple Knowledge Base | ✅ | Free |
| KB Support | ❌ | $74 per year |
| EazyDocs | ✅ | $49 per year |
1. Heroic Knowledge Base
Heroic Knowledge Base is a popular WordPress plugin that allows you to create a fully functional knowledge base on your website. It features a user-friendly interface, easy customization options, and a powerful search function that helps visitors find the information they need quickly. It also offers features such as article feedback, article versions, and a visual article hierarchy for organizing content.
2. BetterDocs
BetterDocs is another popular knowledge base plugin for WordPress that boasts a clean and modern design, making it a great choice for creating an attractive and professional-looking knowledge base. It offers features such as instant search, article feedback, and article analytics to help you track the performance of your content. It also comes with pre-designed templates, so you can quickly set up your knowledge base without any technical knowledge.
3. ThriveDesk
ThriveDesk Knowledge Base is a comprehensive WordPress plugin that offers advanced features such as categorization, custom fields, and related articles. It also features a responsive design and is compatible with most WordPress themes.
The plugin offers a simple and user-friendly interface, making it easy to create and manage your knowledge base. ThriveDesk offers a powerful search functionality, enabling users to quickly find the information they need. It also features live search suggestions that appear as users type their query, making it even easier for them to find what they’re looking for.
Additionally,advanced analytics and reporting features, allowing you to track the performance of your knowledge base. You can also set up email notifications to alert users when new articles are added to your knowledge base.
ThriveDesk is also multilingual, making it easy to create a knowledge base for a global audience. The plugin is compatible with popular page builders like Elementor, and you can embed your knowledge base anywhere on your site using shortcodes.
4. Echo Knowledge Base
Echo Knowledge Base is a user-friendly plugin that lets you create and organize articles, FAQs, and documentation on your WordPress site. It comes with a drag-and-drop interface, customizable layouts, and a powerful search function that makes it easy for visitors to find the information they need. It also supports multilingual content, making it a great choice for businesses that serve a global audience.
5. weDocs
weDocs is a lightweight knowledge base plugin for WordPress that offers a simple and intuitive interface. It features a drag-and-drop builder, instant search, and a responsive design that looks great on all devices. It also comes with custom widgets that allow you to display popular articles and recent articles on your website.
6. BasePress
BasePress is a free WordPress plugin that provides a clean and modern interface for creating a knowledge base. It offers a range of features such as drag-and-drop organization, custom branding, and powerful search options that make it easy to navigate. It also offers integrations with popular plugins like WooCommerce and Elementor.
7. Very Simple Knowledge Base
As its name suggests, Very Simple Knowledge Base is a straightforward plugin that allows you to create a basic knowledge base on your WordPress site. It comes with a built-in search function, multiple display options, and customizable styling options that let you match your knowledge base to your website’s design. It’s a great option for those who want to create a simple knowledge base without too much customization.
8. KB Support
KB Support is a premium WordPress plugin that offers advanced features such as ticketing systems, FAQs, and knowledge base management. It comes with a drag-and-drop builder, customizable layouts, and a range of pre-designed templates to help you create a professional-looking knowledge base. It also provides features like article analytics, search tracking, and user feedback to help you optimize your content.
9. EazyDocs
EazyDocs is a user-friendly knowledge base plugin that allows you to create a self-service support system on your WordPress site. It offers a simple and intuitive user interface, making it easy for you to organize your content and for users to find the information they need.
How to Choose the Right Knowledge Base Plugin For Your Business Needs?
There are many different knowledge base plugins available for WordPress, each with its own set of features and benefits. To help determine which one might be the best fit for your needs, it can be helpful to look at some key statistics and compare different options.
However, with careful consideration of certain key factors, you can narrow down your choices and find the plugin that best fits your specific requirements.
Our methodology involved analyzing user ratings, features, functionality, and pricing for each plugin. We also considered factors like ease of use, customization options, and integration with other WordPress plugins.
Here are some factors to consider when evaluating different knowledge base plugins:
Features: The features offered by a knowledge base plugin should align with your business needs. Some may be more focused on customization and design options, while others may prioritize ease of use and accessibility for users.
For example, if you need to create a multilingual knowledge base, make sure the plugin you choose offers translation options. If you need to add videos or images, make sure the plugin has media support.
Ease of Use: Look for a plugin that is user-friendly and easy to navigate. It should allow you to create and organize content with ease, and should be customizable to match your brand’s style and design.
Integration: Consider how the plugin integrates with your existing website or other plugins you may be using. Make sure it is compatible with your WordPress theme and any other relevant plugins you have installed.
Compatibility with your WordPress theme: When choosing a knowledge base plugin for your WordPress site, it’s important to consider whether it will be compatible with your current theme. Some knowledge base plugins come with their own built-in themes or have the option to use a custom theme, while others will use your site’s existing theme.
Search Functionality: The ability to search and find information quickly and easily is essential for a knowledge base. Look for a plugin that offers advanced search functionality, including the ability to search by keyword, category, and tags.
User ratings and reviews: One of the best ways to gauge the quality of a plugin is to see what other users have to say about it. Many WordPress plugins have ratings and reviews on the WordPress.org plugin repository, as well as on other websites like G2 and Capterra.
Active installations: The number of active installations can be a good indicator of how popular and widely-used a plugin is. However, it’s worth keeping in mind that a plugin with fewer installations may still be a good option if it meets your specific needs.
Price: Some knowledge base plugins are free, while others require a paid subscription or one-time fee. It’s important to consider the cost of a plugin in relation to its features and benefits, as well as your budget and needs.
Search Functionality: The ability to search and find information quickly and easily is essential for a knowledge base. Look for a plugin that offers advanced search functionality, including the ability to search by keyword, category, and tags.
Analytics: Analytics can provide valuable insights into how users interact with your knowledge base. Look for a plugin that offers detailed analytics, such as page views, search queries, and user engagement.
Support: Make sure the plugin you choose has a reliable support system in place. Look for plugins with an active community of users, as well as dedicated support from the plugin developers.
By considering these factors, you can narrow down your choices and choose the knowledge base plugin that is best suited for your business needs. Remember to thoroughly research and test each plugin before making your final decision.
How to Install and Set Up a Knowledge Base Plugin on Your WordPress Site?
Step-by-step guide on installing and activating the plugin
1. Research and choose a knowledge base plugin that meets your needs and is compatible with your WordPress theme.
2. Purchase or download the plugin from a reputable source and save the installation file to your computer.
3. Log in to your WordPress dashboard and navigate to the Plugins section.
4. Click on the “Add New” button at the top of the screen and then click on “Upload Plugin”.
5. Choose the installation file from your computer and click on “Install Now”.
6. Once the plugin is installed, click on “Activate Plugin” to activate it on your site.
Tips for optimizing your knowledge base for search engines
1. Use relevant keywords in your article titles and content.
2. Use meta descriptions and tags to help search engines understand the content of your articles.
3. Use internal linking to link related articles together, making it easier for users and search engines to navigate your knowledge base.
4. Use header tags (H1, H2, H3) to structure your articles and help search engines understand the hierarchy of your content.
5. Regularly update and add new content to your knowledge base to keep it fresh and relevant.
Wrapping Up!
Setting up a knowledge base on your WordPress site can have a significant impact on your business by improving customer support, increasing user engagement, and driving website traffic. We encourage you to take advantage of the benefits of a knowledge base and choose the plugin that best meets your specific needs.
With the right plugin, you can unlock the full potential of your business and maximize its efficiency.
By choosing the best knowledge base plugin for your business, you can save time and money while providing customers with a streamlined experience that will increase customer satisfaction. Invest in the right knowledge base plugin today and unlock its benefits!
