Customer service is becoming increasingly important, particularly for small enterprises. While you may not be able to compete on price with big-box retailers, your ability to provide quick and polite customer service is where you can really shine.
One way all small business owners are improving their customer service significantly is through technology. Having the right customer service app can make your team of 10 looks like a team of 20 employees.
In this blog, we will talk about the 10 best Shopify customer service apps of 2023.
Read also: 5+ Best Shopify Live Chat App 2023
The Evolution of Customer Service
The faster and more efficiently you can move a customer from problem to solution, the more likely they are to stay with you and refer you to their friends. Fortunately, there are a plethora of low-cost, simple-to-use apps that can help you enhance your customer service.
A variety of services can be provided through a customer service app. On the customer-facing side, it can send users to relevant self-service options, such as social media or a phone number to call or allow them to open a ticket for the problem right within the app.
On the other hand, on the business side, the app can keep all tickets organized and automatically route them to the appropriate agent, regardless of which channel the consumer uses. Mobile capabilities may be included in a customer care app for small businesses, allowing agents to resolve issues while on the go.
Benefits of Using Shopify Customer Service Apps
The last thing you want is to invest in a customer service app that does not deliver a healthy ROI. For you to evaluate whether Shopify customer service software is value for money, we have mentioned below the benefits of using Shopify customer service apps. This will help you make a smart and informed decision.
- Apps collect vital information like customers’ names, contact details, order information, etc. This prevents you from requesting the customer to fill in the information or having to find it yourself through sales history.
- They offer various automation services to help you save time and money
- The apps help improve conversion rates
- They can help you connect with customers fast and easy
- Apps can help you build a direct and personalized marketing channel
- They can help you find valuable customer insights
- Will help you create a systematic avenue for customer feedback through surveys, forms, etc.
- Can integrate with a variety of customer service systems, such as Facebook, Twitter, Outlook, Live Chat, etc.
- Can help you create an email management system
- Can assist you with workflow configuration
7 Best Shopify Customer Service App
It can be very daunting to find one of the best customer service apps because there are many options available in the market. To make it easier for you and help you make an informed choice, we have listed below the seven best Shopify customer service software. All the important features of the app have been listed to help you decide easily.
ThriveDesk
Built with simplicity, ThriveDesk immediately fits into the daily schedule of a company. It is one of the best affordable customer service software for ecommerce, small businesses, SaaS, and startups. Including built-in functionalities like shared inbox, CRM, Live chat, Reporting, Knowledge base, Email Signature Generator, and a lot more integration you can easily track conversations and improve responses of your support team with ease. It is highly recommended by customers for anyone who is looking for an all-in-one communication platform.
Features
- Alerts / Escalation
- CRM
- Customer Database
- Dashboard
- Email Management
- Knowledge Base Management
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Self Service Portal
- Survey/Poll Management
- Surveys & Feedback
- Third Party Integrations
- Ticket Management
- Workflow Management
- Reporting/Analytics
- Routing
- Social Media Integration
- Social Media Monitoring
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Transfers/Routing
- Website Visitor Tracking
- Workflow Configuration
Pricing
| Plan | Price/Month (Monthly Billing) | Price/Year (Annual Billing) |
| Starter | $25 | $20 |
| Pro | $99 | $79 |
Gorgias
Gorgias is the only Shopify customer service app that has been specifically designed for Shopify. It can also be fully integrated with Magneto and BigCommerce.It provides various customer support solutions such as email integration, autoresponders, ticket management, customer history tracking, request assignment, and more.
By connecting with third-party eCommerce platforms, such as Shopify, and extracting data on orders, payments, refunds, and more, the cloud-based helpdesk solution assists customer service teams in resolving difficulties. It also integrates with a variety of customer service systems, such as Facebook, Twitter, Outlook, Live Chat, and others, allowing customers’ inquiries from different channels to be consolidated and managed in one spot.
Features
- API
- Activity Dashboard
- Alerts / Escalation
- Auto-Responders
- Automated Routing
- Communication Management
- Contact Management
- Customer Complaint Tracking
- Customer Database
- Customer History
- Customer Segmentation
- Customizable Branding
- Customizable Templates
- Email Distribution
- Email Management
- Email Templates
- Feedback Management
- File Sharing
- Help Desk Management
- Historical Reporting
- Interaction Tracking
- Issue Tracking
- Live Chat
- Macros/Templated Responses
- Mobile Access
- Multi-Channel Communication
- Multi-Language
- Reporting/Analytics
- Routing
- Social Media Integration
- Social Media Monitoring
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Third Party Integrations
- Transfers/Routing
- Website Visitor Tracking
- Workflow Configuration
- Workflow Management
Pricing
| Plan | Price/month (Billed monthly) | Price/year (Billed annually) |
| Basic | $60 | $50 |
| Pro | $300 | $250 |
| Advanced | $750 | $625 |
| Enterprise | Contact Sales | Contact Sales |
Re:amaze
Reamaze is a flexible customer service software that combines FAQ, live chat, email, SMS, and social networking functionality to let you engage and communicate with customers and prospects more effectively, converting leads into loyal customers and propelling your business forward.
The robust platform enables you to manage client interactions across key social media platforms, as well as hundreds of websites and stores. Reamaze also keeps you connected with current technology through frequent updates to improve the potential of your business.
Features
- API
- Alerts / Escalation
- Auto-Responders
- Automated Routing
- Call Center Management
- Canned Responses
- Cataloging/Categorization
- Chat/Messaging
- Chatbot
- Configurable Workflow
- Content Management
- Customer History
- Customizable Branding
- Customizable Forms
- Knowledge Base Management
- Knowledge Management
- Live Chat
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Offline Form
- Proactive Chat
- Real Time Analytics
- Real Time Monitoring
- Real Time Notifications
- Real-Time Chat
- Real-time Consumer-facing Chat
- Real-time Updates
- Reporting & Statistics
- Reporting/Analytics
- Rules-Based Workflow
- SMS Messaging
- Screen Sharing
- Search/Filter
- Self Service Portal
- Social Media Integration
- Support Ticket Management
- Support Ticket Tracking
- Transfers/Routing
- Web Notifications
- Website Visitor Tracking
- Workflow Configuration
- Workflow Management
Pricing
| Plan | Price/month (Billed monthly) |
| Basic | $29 |
| Pro | $49 |
| Plus | $69 |
HelpCenter – FAQ and Helpdesk
HelpCenter is a user-friendly Shopify customer service app that aims to improve client interactions. HelpCenter is a great lifesaver for any e-shop that values customer experience and its own time by combining extremely effective solutions such as FAQ builder, Livechat & Chatbot, HelpDesk ticketing & Tabs.
Additionally, users can build an informative and easy-to-navigate FAQ page themselves to answer all their customer queries. Users can also manage all their queries from multiple platforms and channels like email, FB messenger, chat, and single HelpDesk.
Features
- Ticket management
- Help desk automation
- Social media support
- SLA management
- Call center
- Reporting and analytics
- Self-service
- Community forum
- Live chat support
- CRM integration with third party systems
- Multilingual support
- Gamification of help desk processes
- Extendible help desk software functionality
- Mobile app
- Built in security features
- Support Ticket Management
- Support Ticket Tracking
- Transfers/Routing
- Web Notifications
- Website Visitor Tracking
- Workflow Configuration
- Workflow Management
Pricing
| Plan | Price/month (Billed monthly) | Price/year (Billed annually) |
| Professional | $29.95 | $14.29 |
| HelpDesk | $19.99 | $9.99 |
| Tabs | $4.99 | $3.99 |
Zendesk
Zendesk is prominent helpdesk software that provides extensive support as a Shopify customer service app as well. Used by a wide spectrum of industries, from small businesses to huge corporations, it’s simple to set up and use right away to keep customers pleased, saving time and money while increasing efficiency and profitability with repeat customers.
Zendesk helpdesk will let you process hundreds of tickets every day, whether you’re managing 5 or 500 workers. Other helpdesk channels, including email, social media, instant messaging, and web forums, are also integrated into the platform.
Read also: 10+ Best Zendesk Alternatives Customer Service Software In 2022
Features
- 360 Degree Feedback
- AB Testing
- API
- Account Alerts
- Account Management
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Alerts/Notifications
- Appointment Management
- Archiving & Retention
- Asset Tracking
- Assignment Management
- Caller ID
- Campaign Management
- Canned Responses
- Capacity Management
- Customer Experience Management
- Dashboard
- Data Import/Export
- Decision Support
- Email Management
- Email Templates
- Email Tracking
- Event Triggered Actions
- Feedback Management
- File Sharing
- Filtering
- For iPad Devices
- Forms Management
- Full Text Search
- Gamification
- Geotargeting
- Health Score
- Help Desk Management
- IVR / Voice Recognition
- Inbound Call Center
- Incident Management
- Interaction Tracking
- Interactive Content
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Offline Form
- On-Demand Communications
- Onboarding
- Online Forums
- Outbound Call Center
- Performance Metrics
- Personalization
- Phone Key Input
- Text Analysis
- Text Editing
- Text to Speech
- Third Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Usage Tracking/Analytics
- Video Support
- Virtual Assistant
- Voice Customization
- Voice Mail
- Website Visitor Tracking
- Widgets
- Win / Loss Analysis
- Workflow Configuration
- Workflow Management
Pricing
| Plan | Price/month (Billed annually) |
| Suite team | $49 |
| Suite growth | $79 |
| Suite professional | $99 |
Freshdesk
Freshdesk is another customer service app for Shopify that helps companies of all sizes provide excellent customer service. Freshdesk converts requests received via email, online, phone, chat, and social media into tickets and allows you to automate workflows, provide self-help, monitor SLAs, and track KPIs, so you can remain on top of everything related to customer service. Pre-installed tools such as an AI-powered support chatbot, predictive help, and field service management will give you an extra boost to your customer service.
Features
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Alerts/Notifications
- Appointment Management
- Archiving & Retention
- Assignment Management
- Automated Routing
- CRM
- Call Center Management
- Call Monitoring
- Communication Management
- Community Management
- Conferencing
- Contact Database
- Dashboard
- Data Import/Export
- Decision Support
- Employee Management
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Sharing
- Forms Management
- Full Text Search
- Gamification
- IT Asset Management
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Service History
- Social Media Monitoring
- Status Tracking
- Summary Reports
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Text Editing
- Third Party Integrations
- Virtual Assistant
- Widgets
- Work Order Management
- Workflow Configuration
- Workflow Management
Pricing
| Plan | Price/month (Billed annually) |
| Free | $0 |
| Growth | $15 |
| Pro | $49 |
| Enterprise | $79 |
Richpanel
Richpanel simplifies ecommerce customer service. Richpanel’s helpful integrations with Shopify, Woocommerce, and Magento bring all ecommerce data and order actions together in one location for quick and personalized ecommerce assistance. With a self-service portal, you can instantly fix 30-40% of client concerns before they reach agents. It also allows you to manage all customer service channels in one location, including email, live chat, phone, Facebook, Instagram, and Whatsapp.
Features
- Activity Dashboard
- Alerts / Escalation
- Appointment Management
- Automated Routing
- Call Center Management
- Canned Responses
- Chat/Messaging
- Chatbot
- CRM
- Customer Database
- Customer History
- Customer Profiles
- Customer Segmentation
- Customizable Branding
- Data Integration
- Email Management
- GDPR Compliance
- Geotargeting
- Interaction Tracking
- Inventory Management
- Knowledge Base Management
- Live Chat
- Macros/Templated Responses
- Multi-Channel Communication
- Offline Form
- Performance Metrics
- Personalization
- Predictive Modeling
- Proactive Chat
- Queue Management
- Real-Time Chat
- Reporting & Statistics
- Reporting/Analytics
- Self Service Portal
Pricing
| Plan | Price/month (Billed monthly) | Price/year (Billed annually) |
| Starter | $99 | $80 |
| Regular | $299 | $200 |
| Self-service pro | $999 | $800 |
| Enterprise | Contact Sales | Contact Sales |
Read also: 8 Best WordPress Chat Plugins for Live Chat Support
Conclusion
From the first visit to product delivery and even beyond for feedback, the most successful eCommerce companies focus on offering the finest customer service. Excellent customer service helps you gain consumer confidence and credibility, which leads to an increase in your client base and business success.
The list mentioned above has some of the best Shopify customer service apps that will allow you to engage with your customers efficiently and keep them notified about everything, right from shipping to delivery. Hence, take your time in selecting the apps which suit all your requirements and have the potential to keep your customers satisfied. Do not hesitate in asking for help from friends and family if needed. We wish you all the best in this endeavor.
