Technology has made it easier to communicate with each other, but it has lost its meaning over time. While it has become more accessible, it has also become less personal, leading to a lack of human touch in our interactions.
With HelpGent, you can bridge the gap between technology and personalized communication. This powerful tool offers video messaging, voice messaging, text messaging, and screen recording, making it easy to connect with others more meaningfully.
Peter Drucker says, “The most important thing in communication is hearing what isn’t said”, and this is only possible when we use asynchronous communication tools like HelpGent. HelpGent allows us to convey not only our message but also the tone, emotion, and personalized human touch that is often lost in other forms of communication.
This article is the ultimate guide to the WordPress plugin; HelpGent. We’ll dive into its features, ease of use, and pricing options – so if you’re interested in learning more, keep reading!
What is HelpGent?
HelpGent is a WordPress plugin for asynchronous communication through video, voice, and text messaging features with a screen recording facility to give a personalized and effective user experience. Asynchronous communication is made easy with HelpGent and designed to facilitate customer-business interactions. Because of its unified features, simple integration, and affordable price, HelpGent is a key differentiator in the world of asynchronous communication.
Before the release of HelpGent, there was no option to communicate with users asynchronously using video, voice, text, and screen recording within the WordPress platform. Such features were only available in the SaaS market, which is expensive and complicated to implement. However, HelpGent has made it effortless for users to install the plugin on their website and start using it. This unique and user-friendly approach has made it a more appealing and widely accepted option for WordPress users.
Why HelpGent?
One of the most significant issues with modern communication tools is the need for more personalization and human connection. Even though new technologies allow us to communicate more frequently, they also create a gap between the conversation and its intended meaning.
Even if a business takes steps to improve its communication methods, it can still need help. For example, they may not have the right tools to communicate effectively and mostly rely on old-fashioned methods. Aside from that, it might be difficult for workers to stay motivated, overcome cultural differences, and truly listen to what others have to say.
HelpGent offers a solution to the problems faced by modern communication tools. It allows users to send messages in various formats, including video, voice, text, and screen recording, making the communication experience more personalized and human-like. Additionally, HelpGent’s asynchronous communication method allows users to send messages conveniently, which is a significant advantage.
Overview of HelpGent’s Key Features
A lot of WordPress users find it difficult to send video messages or record their screens while communicating with their customers or prospects. This is a major limitation for businesses looking for an asynchronous communication solution that offers a range of personalized communication channels such as video, voice, text, and screen recording.
And the solution to this problem is HelpGent. It’s an asynchronous communication tool for WordPress that can enable all these four features, making it easier for businesses to connect with their customers.
HelpGent provides a solution for WordPress users who require an asynchronous communication tool, including video messaging, voice messaging, text messaging, and screen recording . Moreover, users can choose when to send messages at their convenience. Let’s take a closer look at the significant features of HelpGent.
Video messaging feature
In business, communication is key to building and maintaining strong customer relationships. As technology evolves, video messaging has become an increasingly popular and effective way to engage customers and prospects.
HelpGent offers a unique video messaging feature that allows businesses to connect with their audiences more effectively and personally. Setting up video messages on your website with HelpGent is easy – you record or upload a video of yourself, and your recipient can leave comments or ask questions that you can respond to in your next video.
This feature allows you to communicate with anyone, anytime, without being in the same room. Installing the HelpGent plugin on your WordPress website will enable you to access the HelpGent inbox for sending and receiving video messages asynchronously.
Since it provides a more visual and engaging experience, asynchronous video messaging can improve customer satisfaction. Customers remember and appreciate video responses more than texed ones. Furthermore, this feature can contribute to the growth of a better relationship between clients and agents, resulting in more loyal users and customer retention.
Screen recording feature
Recording and sharing your screen with customers is essential for providing exceptional service. HelpGent offers a screen recording and sharing feature, which is unavailable in other communication tools. This feature makes it easy and convenient to deliver a high level of service to customers.
In addition, customers can record and share their points with you directly from their browsers, allowing for efficient and effective communication. On the other hand, an organization or support team can offer step-by-step directions for a procedure or any solution.
The screen recording option saves the client and the support agent time and removes the need for back-and-forth communication to address an issue. Consumers may see the recorded video and resolve the problem without contacting help again. This feature enhances the consumer experience by making it more engaging and interactive, resulting in a better overall experience.
Businesses can use the screen recording feature to make video tutorials or solve complicated problems by showing their staff or clients how to do it in real life. This method makes training more effective because workers can watch the videos at their own pace and return to them whenever needed. This feature also makes it easier for customer support to do their job since they can point clients toward the appropriate resources instead of assisting each one individually.
Voice messaging feature
Another fantastic feature that is available to HelpGent is the voice messaging feature. You can send your voice to your customers, who can listen and respond at their convenience. This feature provides a convenient and personal touch to communication, allowing users to convey their tone and emotions more expressively.
It’s an excellent alternative to regular texting and can be used for customer service, personal interaction, and teamwork. With the voice messaging feature, users can record and send audio messages that the recipients can listen to and respond to whenever they want.
Voice messaging can make business-to-customer communication feel more personal by letting customers hear the support agent’s voice and building a stronger sense of trust and connection. Voice messages can show emotion and tone better than text messages, so there are fewer misunderstandings.
Customers and organizations may benefit from the simplicity and convenience of asynchronous voice messaging. Consumers may send messages whenever convenient for them, and businesses can read and respond whenever they have time. This removes the inconvenient and time-consuming procedure of sitting on hold for extended periods of time, resulting in a better customer experience.
Voice messaging can also be a fast way to solve customer problems. Instead of emailing or chatting back and forth, a customer service representative can leave a voicemail with a detailed explanation or solution. This feature saves time for the customer and the service provider because lengthy and time-consuming written explanations are no longer needed.
Text messaging feature
Text messaging is the most common tool in any communication system, but what sets HelpGent apart from other tools is its ability to send and receive messages asynchronously.
HelpGent, unlike typical texting systems, provides greater flexibility and convenience because messages may be sent and received anytime. This function is essential for customer service since it allows customers to express their questions or concerns and obtain rapid business replies.
This feature provides several advantages to organizations, including the ability to customize responses to a customer complaint, resulting in enhanced customer satisfaction and loyalty. Furthermore, because they are not restricted to set workdays or times, businesses may be more productive with their time, allowing them to reply to clients whenever convenient.
HelpGent provides a platform for businesses to communicate with their consumers in a personalized and timely manner, resulting in enhanced productivity and customer satisfaction. Furthermore, all interactions are recorded for future reference and analysis, allowing businesses to identify common issues and areas for development while monitoring customer satisfaction over time.
Google Drive integration
HelpGent has a useful tool that lets you move your media files from the server to Google Drive anytime you want. Users may utilize the Google Drive integration to link their Google Drive account to HelpGent and allow file storage from the server to Google Drive.
This integration saves you time and effort by removing the need to move files between systems manually. Instead, put all your files in one location to make accessing and managing your data easy.
You can also use Google Drive’s advanced features, such as sharing files, working together, and keeping your devices in sync. This means you can easily share your files with your team or clients, work on them together in real time, and access them from anywhere, on any device.
So, the integration between HelpGent and Google Drive makes it easy to store and manage your media files, making it a valuable addition to the workflow of any business.
Ease of Use and Integration
HelpGent has been developed to provide a personalized user experience and seamless integration capabilities, making it an ideal communication solution for businesses of any scale. With its simple and user-friendly interface, HelpGent enables customers and organizations to navigate the system quickly and easily.
Additionally, the platform effortlessly integrates with other popular tools, making it a valuable asset for businesses looking to simplify their workflows and enhance their customer experience. Overall, HelpGent’s ease of use and integration capabilities make it an excellent choice for companies seeking to improve their communication channels and optimize their operations.
HelpGent offers a free version for users who want to try it out, along with a premium version that offers three distinct packages: Grow, Business, and Ultimate. To install HelpGent, you don’t need any special technical skills or coding knowledge. There are two ways to install the HelpGent Plugin: through the WordPress Dashboard or FTP.
To install the free version of HelpGent, go to your WordPress Admin Dashboard, click on Plugins, and then Add New. In the search box, type “HelpGent” and click enter. You can install and activate the HelpGent Plugin from the search results. Alternatively, you can download it and install it on the WordPress dashboard. After activating it, you’ll see a new menu called HelpGent in your WordPress Dashboard menu.
To install the pro version of HelpGent, you first need to purchase a plan of your choice from the official HelpGent website. To do this, you’ll need to sign up or sign in to the website and download the file. The installation process is the same as for the free version. After installing it, you’ll need to use the license key to activate it from HelpGent’s dashboard so that you can receive future updates.
HelpGent for B2B & B2C Communication
We understand that digital communication is essential for businesses in today’s world. To grow your business, you must successfully interact with your clients. HelpGent makes it easy to connect with your target audience, whether you’re in the B2B or B2C market. Let’s explore how it’s impacting both markets.
HelpGent uses for B2B communication
HelpGent is a versatile and effective business-to-business (B2B) communication solution. Its features make it a powerful tool for any company trying to enhance its communication with other companies.
B2B organizations, for instance, may use HelpGent to send and receive messages from their partners, suppliers, and distributors, enabling smooth collaboration and quick problem resolution.
The ability to exchange asynchronous messages via video, voice, text, and screen recordings enables quick and easy information sharing and problem-solving.
Furthermore, HelpGent’s integration with Google Drive makes it easy for businesses to store and access files and media. This connection simplifies file sharing with other businesses by removing the need for manual transfers and saving time and effort.
Overall, HelpGent is an efficient B2B communication solution that may increase collaboration and efficiency, which helps any business trying to build its commercial ties.
HelpGent uses for B2C communication
The B2C model is known for its short sales cycle, in which customers can make quick purchase decisions based on their customer experience. Unlike the B2B model, where businesses take longer to make purchase decisions, the B2C model requires organizations to provide a seamless and efficient customer experience.
HelpGent can help companies meet this requirement by ensuring their customers receive the best possible experience. It offers an excellent communication platform for businesses to interact with their consumers. Moreover, the asynchronous messaging feature ensures that customers can send messages anytime, and companies can answer when convenient.
The screen recording capability also helps businesses assist clients with problem solutions. Companies can record the issue and solution and send it to the consumer instead of long email threads or phone calls.
HelpGent provides several tools to make B2C communication more efficient, quick, and personalized. It enables companies to interact with their customers in ways that build loyalty and satisfaction.
Pricing and Plans
HelpGent is a freemium plugin, which means it offers a free version with essential features and a paid version with more advanced features. The free version is designed for basic users, while the premium version is suitable for more advanced users and comes in three different package options. HelpGent’s pricing plans are simple, reasonable, and practical, with prices starting at $199. Users may also take advantage of the Special Early Bird LTD, which offers a 70% discount on the plugin for a limited time.
Closing Remarks
HelpGent is one of the most innovative asynchronous communication solutions on the market, and we have covered a comprehensive overview of it. This WordPress plugin has opened up new possibilities for communication within an asynchronous ecosystem.
Its features, such as video and screen recording, ease of use and integration, and customer feedback analysis, make it a valuable asset for businesses looking to improve their customer experience. Moreover, it helps companies of all sizes communicate more effectively with their customers.
This is a perfect time to rethink your modern communication approach. By integrating HelpGent’s asynchronous communication features into your system, you can elevate the customer experience, which can translate into increased lead generation, more sales, heightened user engagement, and more meaningful customer feedback and satisfaction.
Got any questions about HelpGent? No worries! Just leave a comment below, and we’ll get back to you.
